Professionalism in Health Care A Primer for Career Success 4th Edition Makely Sherry Test Bank

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Professionalism in Health Care A Primer for Career Success 4th Edition Makely Sherry Test Bank Download

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ISBN-10: 0132840103

ISBN-13: 9780132840101 978-0132840101

CHAPTER THREE

Objective #1: Define character and personal values and explain how these affect your reputation as a professional.
Question #1
Define character and personal values and explain how these affect your reputation as a
professional.
Correct answer: Character is a person’s moral behavior and qualities. Personal values are
things of great worth and importance. Character and personal values give direction to
your behavior and ultimately result in your reputation.

Rationale: see page 54 in the text.

Question #2
Moral behavior and qualities define a person’s __________ and directly affect their performance and reputation as a health care professional.
A. character
B. income
C. preferences
D. personality
E. all of the above
F. none of the above
Correct answer: A
Rationale: see page 54 in the text.

Question #3
What is character?
A. Someone’s moral behavior and qualities
B. Someone’s reputation
C. Someone’s ability to accurately judge other people

D. All of the above
E. None of the above
Correct answer: A
Rationale: see page 54 in the text.

Question #4
Personal _____ indicate things of great worth and importance to a person and directly affect their priorities and reputation as a health care professional.
A. ethics
B. preferences
C. values
D. traits
E. all of the above
F. none of the above
Correct answer: C
Rationale: see page 54 in the text.

Question #5
What are personal values?
A. Things that a person feels are of great worth and importance
B. Finding a “good deal” to save someone money
C. Things a company offers to attract new workers
D. All of the above
E. None of the above
Correct answer: A
Rationale: see page 54 in the text.

Question #6
Define reputation and list three factors that influence a person’s reputation.
Correct answer: Reputation is a person’s character, values, and behavior as viewed by others. Factors that influence a person’s reputation include honesty, knowing the difference between right and wrong, sound judgment, self-control, positive relationships with others, sharing, fairness, respect, ethics, loyalty, and a sense of priorities.

Rationale: see page 58 in the text.

Question #7
What is a reputation?
A. Someone’s respect for other people
B. Someone’s personality traits
C. Someone’s character, values, and behavior as viewed by other people
D. All of the above
E. None of the above
Correct answer: C
Rationale: see page 58 in the text.

Question #8
True or False. Your reputation is based on how other people view your character, values, and behaviors.
Correct answer: True
Rationale: see page 58 in the text.

Question #9
List five ways to maintain a good reputation.
Correct answer: To maintain a good reputation, demonstrate good character, personal values, morals, integrity, honesty, sound judgment, ethics, and loyalty. Set your priorities, keep your promises, meet your obligations, and be worthy of other people’s trust and respect. Perform your work in a competent, reliable, and professional manner.
Rationale: see page 58 in the text.

Objective #2: List four examples of lack of character in the workplace.
Question #1
List four examples of a lack of character in the workplace.

Correct answer: Examples of a lack of character include employee theft, sleeping or watching television on the job, engaging in sexual activities on the job, falsifying information, filing fraudulent claims, engaging in arguments and fights, unnecessary absenteeism, dishonesty, workplace violence, substance abuse, safety infractions, negligence, and low productivity.
Rationale: see page 54 in the text.

Question #2
Which of the following indicate a lack of character in the workplace?
A. Employee theft
B. Watching television on the job
C. Falsifying records
D. Failing to report unethical conduct of a coworker
E. All of the above
F. None of the above
Correct answer: E
Rationale: see page 54 in the text.

Question #3
List four examples of positive values in the workplace.
Correct answer: morals, conscience, integrity, trustworthiness, honesty, judgment,
ethics, character, concern for safety, good attendance, concern for quality, compliance,
fairness, loyalty, work-centered priorities, good decision making, and respectfulness

Rationale: see page 54 in the text.

Question #4

Which of the following indicate positive values in the workplace?
A. Interpersonal conflict
B. Safety infractions
C. Honesty
D. Negligence
E. Trustworthiness
F. Absenteeism

G. Integrity
H. Substance abuse
I. Loyalty
Correct answers: C, E, G, and I
Rationale: see page 54 in the text.

Objective #3: Explain how your character traits and personal values affect your behavior and attitude.
Question #1
Explain how your character traits and personal values affect your behavior and attitude.
Correct answer: Before you can achieve success “doing” something, you have to “be” something. Your character traits and personal values reflect who you are as a person, and they give direction to your behavior and attitude.
Rationale: see page 55 in the text.

Question #2
True or False. Behavior is based largely on a person’s character, personal values, and priorities.
Correct answer: True
Rationale: see page 55 in the text.

Question #3
True or False. Your professional reputation depends greatly on who you are as a person.
Correct answer: True
Rationale: see page 54 in the text.

Question #4
True or False. How you conduct your life outside of your job has little or no impact on your reputation at work.

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